Frequently asked questions

No. Only the embassy or immigration authority decides. We make sure your application is complete and accurate, which gives it the best chance.

No. Book with just your contact details. At your appointment we go through the checklist with you and tell you exactly what to prepare.

Sign in to your account to see your status, checklist and messages. You can also use the tracking page with your reference number and email address.

Yes. When you apply, choose Walk-in and pick a branch, date and time that suits you.

Prices shown are indicative. Fares and room availability are confirmed by our team before anything is booked.

No. Sending a request asks our team to find fares for you. Nothing is booked until you choose an option and we confirm it with you.

Each quote shows its expiry time. Airlines change prices often, so we confirm the fare again before booking.

No. We only ask for passport details when you are ready to book.

Not yet. We contact the hotel to confirm availability and the final price, then come back to you. Your room is only booked once you confirm.

Prices are indicative per night and can change with dates and season. We confirm the exact price with you before booking.

Yes. Use "Help me find a hotel" and tell us the area, dates and budget. We will suggest options.

Your request goes to our team, who confirm places in the order requests arrive. You will hear from us before any payment is due.

Yes. Choose the number of people, and our team takes everyone’s details when confirming your places.

Contact us and we will add you to the waiting list or suggest the next date with places available.